At Thread Fits, we want you to be satisfied with your purchase. We accept returns within 15 days of delivery only when an item arrives damaged, defective, or incorrect.

Return Eligibility

You may request a return within 15 days after receiving your order if:

  • The item arrived damaged.
  • The item is defective.
  • You received the wrong item.

Returns are not accepted for personal preference, change of mind, color preference, or sizing issues.

How to Request a Return

To request a return, please contact us at support@threadsfits.com within 15 days of receiving your order.

Please include your order number and clear photographs or other relevant information showing the issue with the product.

If your return request is approved, we will provide instructions regarding where and how to return the item. Items returned without prior approval may not be accepted.

All approved returns must be sent to the return address provided by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or incorrect, contact us promptly so we can review the issue and determine the appropriate resolution.

We may request photographs or additional information before approving a return.

Non-Returnable Items

Returns are not accepted for:

  • Items purchased on sale or clearance.
  • Gift cards.
  • Products that have been used, washed, worn, altered, or damaged after delivery.
  • Items without their original tags or labels.
  • Items with damaged or missing original packaging.
  • Returns requested because of a change of mind or personal preference.
  • Returns requested because of a change in color preference.
  • Returns requested because of sizing issues.

No Returns for Sizing Issues

Customers are responsible for selecting the correct size before placing an order. We do not accept returns or provide refunds due to sizing concerns.

Please review our size information carefully before completing your purchase. If you are unsure about sizing, contact our support team before placing your order.

No Refunds During Processing or Transit

Refund requests cannot be accepted while an order is still being processed or while it is in transit.

Please wait until your order has been delivered and inspect the item before submitting a return request.

Canceled Orders

If a customer requests cancellation of an order after the order has been placed, a 20% cancellation fee may be deducted from the refundable amount to cover administrative and payment-processing costs.

This cancellation policy applies to customer-initiated cancellations.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Exchanges

Due to inventory and logistical limitations, Thread Fits does not guarantee exchanges for different sizes, colors, or products.

Customers should carefully review their order details, including size and color, before completing their purchase.

Refund Process

Once we receive an approved returned item, our team will inspect it to determine whether it meets our return requirements.

To qualify for a refund:

  • The product must be in its original condition.
  • All original tags and labels must be attached.
  • The product must not have been used or washed.
  • The original packaging should remain intact where applicable.

If the returned product does not meet these requirements, the return may be rejected.

If your return is approved, the refund will be processed after inspection.

A 30% logistics and restocking fee may be deducted from the approved refund amount where applicable.

The remaining refund amount will be credited to the customer’s original payment method or account within 5–10 business days after approval, depending on the payment provider or financial institution.

Return Shipping Costs

For approved returns, the customer is responsible for the cost of returning the product unless Thread Fits determines that the return is due to an error on our part, such as sending an incorrect item.

Customers are responsible for ensuring that returned products are properly packaged and safely shipped.

Important Notes

  • Refunds and returns are not accepted due to a change of mind.
  • Refunds and returns are not accepted due to color preference.
  • Refunds and returns are not accepted due to sizing issues.
  • Sale items and gift cards are non-returnable.
  • Products that have been worn, washed, used, altered, or damaged after delivery are not eligible for return.
  • A return must be approved before the product is shipped back.
  • Thread Fits reserves the right to reject returns that do not meet the conditions outlined in this policy.

Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please contact us:

Email: support@threadsfits.com
Phone: (727) 217-5686

We are happy to assist you with your order and return-related questions.